1 reviews | Active since Mar 2012
Can't use a gift card online
I wanted to purchase a microwave from Boardmans website. Unfortunately the website would not allow me to use my gift card. Considering the gift card has approx R1200 on it, it seemed like a waste to purchase the microwave with cash instead of using the gift card. So I went into the Boardmans at pavillion today, only to find the same microwave (which was +/- R970 online) was now R1300! The store manager first new nothing of the special price (the website had showed it was on sale - but stated no date which the sale ended) and then said it must have ended yesterday since today was the first of the month. (Which sounds logical, but surely if the microwave had been on special yesterday he should have known?). I find it absolutely ridiculous that I am now expected to pay +/- R350 extra simply because I cannot use a gift card on their website???
Thank you for taking the time and allowing us the opportunity to address your concerns in store. We can understand how disappointed you are however we need to confirm that it is indeed true that you cannot use the gift card to make purchases online. Please note that our online store has Terms & Conditions and certain cards are accepted to make purchase online and the gift card is not one of them.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Thank you for taking the time and allowing us the opportunity to address your concerns in store. We can understand how disappointed you are however we need to confirm that it is indeed true that you cannot use the gift card to make purchases online. Please note that our online store has Terms & Conditions and certain cards are accepted to make purchase online and the gift card is not one of them.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***