BRABATIA 10 YEARS GUARANTEE FALSE
I bought a BRABATIA for ironing boarding for R1200.00 thinking that I will never again buy an ironing board since BRABATIA has a 10 years guarantee. The ironing board broke, then I took it back to the shop (BOARDMANS - BROOKLYN, Pta) when I got there the manager refused to give me a new one. I then asked how this 10 yrs guarantee works? He could answer me, and he promised to call the manufacturers and get back to me. 2 days passed and I went to do a follow-up, when I got there he said himself and his line manager concluded that they wont give me another ironing board. I called the head office of BRABATIA and they said I should go to the store and collect a new ironing board. when I got to the store, the manager then only called BRABATIA head office and in the conversation he gives them a statement that he cannot proof, by saying the ironing board was forcefully damaged. When I asked him if he can proof what he is saying, he couldn't answer me.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Boardman's Brooklyn management for further assistance as you have stated that your Brabatia Ironing is still under guaranty and you took it in store as it broke . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Boardman's Brooklyn management for further assistance as you have stated that your Brabatia Ironing is still under guaranty and you took it in store as it broke . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.