boarmans online must fall

<p>i bought a microwave oven at boardmans online 3 weeks back and recieved a confirmation after payment that the good will be delivered in 2- 5 working day, i was waiting patiently for my order and after the days passed i panicked nd called the number that was on confirmation email to my suprise i was told the item i purchased was out of stock , nobody bothered to let me know maybe i had to call and find out then i was told that theyll be doing a full refund on my mastercard * and they didnt even verify my details .... i waited for a refund and nothing happened i called again on monday Steve told me i must wait another 72 hrs for a refund waited again today i called again as 72 hrs is gone and nobody is getting back to me to atleast let me know what is going on i bump to tha same Steve thats now telling me he will esclate the matter and i must give it time as these things takes time , they r just a call centre not the actual online department etc then i asked for a teamleader as we were getting nowhere with steve, Poor Carol who has no idea of what is going on as i asked to contact the actual department she told me about processes and the banks!!! that lady has no Idea of what is going on i dont know why is she a team leader cos shes clueless , if u can just listen to the recording of the things she was telling me she wud be jobless shes has no solutions shes just creating more problems for boardmans online she sucks ........i just want my money back or the microwave i ordered and never gonna think boardmans again its a nightmare from the service u give , the staff u hire call centre sucks, </p> <p> </p> <p>lastly why advertise an item that is not in stock someone is not doing their job </p>