Boardmasn online purchase - 5 months ongoing

Item: Boardmans
Rating: 2
Author: Jerome N

I made an online purchase for 4 frames and other goods, Received two frames short with a letter saying they will deliver when stock arrives. I have received no info after, I have sent numerous mails to [Email Removed] without any replies. I have also contacted the call center and they put me on hold for almost half an hour, tried again and on hold. No one responds to my mails and I receive no help from the call Center. 5 Months later - No Refund / No Delivery of stock / No feedback! Not what I expect from the Edcon group.

Helpful (0)

Replies (1)

Boardmans's replyOfficial

27 Jan 2016, 13:59

Hello Jerome7490,

Please accept our sincere apologies for all the frustrations this incident has caused you. We would like to assure you that this matter will be investigated by Online management and feedback will be provided back to you at the soonest.

We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.

Your reference number is ***/GO.

If you ever need to speak to us, please call us on ***.

Kind Regards,
Customer Experience Team
***

Boardmans's reply27 Jan 2016, 13:59

Official