BOARDMANS WORST ONLINE SHOPPING SERVICE EVER

order no ***<br> ***/GO<br> In good faith I placed an order from Boardmans online shopping in December, i received a double sheet instead of 400 Tc Egyptian cotton pillow cases which matched the duvet set and queen size sheet I'd ordered. the incorrect item was collected the beginning of January. since then I've called many times to find out when my item will be delivered but to no avail. I was given a ref no ***/GO and was told i would be called with an update on 04/02/16. I then made calls to get updates on the ref no as i was told it was escalated to management, but every call to them says no response. i was given a managers tel no but it is never answered. i am totally fed up with this lack of service or response. An actual response finalising my query is all i want. Don't bother sending me the standard response to contact your useless call center as they cannot help ever