AM
Andre M

1 reviews | Active since Jul 2015

23 Jan 2017, 08:51

Boardmans WORST ONLINE COMPANY EVER!!! Takes your money gives you no goods in return and cannot do refunds

<p>WORST ONLINE COMPANY EVER! DONT BUY ANYTHING YOU WONT SEE YOUR PRODUCT OR MONEY EVER AGAIN<br />As confirmed by Boardmans in a previous reply our order was cancelled beginning December 2016 (Since they forced us to cancel it because they could not deliver paid goods that we needed for a function) and they STILL havent refunded is! (today is 23 January 2017) Pathetic call centre that cannot give you any answers but just tells you the Managers are working on the refunds and that there is a big backlog...sure i understand that there must be a huge backlog since Boardmans are so useless you must have thousands of customers wanting refunds! No wonder Edcon cannot turn a profit.... <br />23 Jan: Customer experience says manager Khethiwe will have to chat to the Online team since customer experience cannot talk to them....Just more uselessness every time I call... (Insert vomit sound here)</p>

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Replies (2)
Boardmans
Boardmans's reply23 Jan 2017, 09:23
Official

Thank you for making contact with us and sharing your online shopping experience with us.

Please accept our sincere apologies for the delayed refund. As per our discussion today the query has been once again escalated by our team manager, to the online refunds team and feedback will be provided .

Reference Number: ***/GO

Kind regards

The Boardmans Customer Experience Team

AM
Andre M's update24 Jan 2017, 09:21
Reviewer Update

Haha, your silly reference numbers and promises of escalating the issue that has been outstanding for almost 2 months are laughable... Really how do you run a succesfull business? Oh wait you dont