1 reviews | Active since Mar 2009
Boardmans White Floor Square Base Lamp SKU: 589285
I went to Canal Walk to purchase two of these lamps. When I examined these lamps, the epoxy was peeling and lamp stands were rusting. How is that possible? Were these things exposed to the outside elements? I told the branch manager but she was unfazed and could not be bothered. She offered to order new ones from another branch, but I stay in Simonstown. I dont have the time to drive all the way back to Canal Walk. She could have offered to have it delivered to my door, similar arrangement to online shopping, free delivery for purchase over R500.<br> <br> went to Tygervalley, but the white ones were in similar condition, rusting and peeling. Couldn't be bothered to tell the branch manager.Perhaps Boardmans train them that way! I settled for the black with trepidation of course, they seem in a better condition.Boardmans your quality control is pathetic! I hope that I dont have to return these two lamps,because I will
Thank you for highlighting the flaw during your recent visit to our Boardmans Cape Town stores. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. At Edcon, we take pride in ensuring our customer's satisfaction and we unfortunately did not meet your expectations. Please be aware that all our product go through a rigorous quality assessments before they go to the sale floor. We have our Refund/Exchange policy firmly in place and if you are not happy with the quality of the product we can be able to assist.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Thank you for highlighting the flaw during your recent visit to our Boardmans Cape Town stores. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. At Edcon, we take pride in ensuring our customer's satisfaction and we unfortunately did not meet your expectations. Please be aware that all our product go through a rigorous quality assessments before they go to the sale floor. We have our Refund/Exchange policy firmly in place and if you are not happy with the quality of the product we can be able to assist.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***