boardmans service failure

Good day I am tired of being in contact with the Boardmans store at gateway. I gave them my tefal pots over a month ago to have replaced . I was told the rep will take a look and have them replaced. I have not heard a thing since then. The manager who was dealing with this query is no longer with Edcon and the staff know nothing and do not have any idea of how to help. In fact they don’t know where the pots are currently. I am pretty tired of this and I would like a refund!! This service is absolutely pathetic!