1 reviews | Active since Oct 2014
Boardmans Returns Policy!!
I'd like to query Boardmans return policy: Last month I bought 2 sheets on a sale. I was then out of town for 3 weeks. The one sheet was a queen size, but I needed a double size. I thought I'd go back to the same Boardmans store and simply exchange it for a double size, via the Cashier. The packaging was unopened. To cut a long story short, I was told I owed the difference of ~R140, meaning I had to purchase the double sized sheet at full price (as the sale had ended).<br> <br> As I said to the Cashier (as well as what seemed like the Cashier Manager), if I had picked up a double sheet last month (instead of a queen sheet), I would have got a double sheet at the sale price - what difference does it make? All I want to do is exchange the queen for a double (exact same product - same colour, same make etc). So option B was to return the queen sized sheet, which I did.<br> <br> My next move will probably be to return the other sheet I purchased.<br> <br> The result being that Boardmans will have 2 sheets in stock, that were previously sold - surely Boardmans is in business of selling.<br> <br> Must I take my money elsewhere, Boardmans?
This certainly sounds like an unpleasant experience you had in store and we can understand how inconvenient this was for you. Kindly note we will liaise with the store management of Boardmans Greenstone about this incident and feedback will be provided.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Best regards,
This certainly sounds like an unpleasant experience you had in store and we can understand how inconvenient this was for you. Kindly note we will liaise with the store management of Boardmans Greenstone about this incident and feedback will be provided.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Best regards,
