ZE
Zack E
1 reviews | Active since Jun 2014
03 Mar 2016, 12:04
Boardmans query more than a month later...
On the 29th of January, Boardmans confirmed on Hellopeter that they will come and exchange damaged goods brought from them online.<br> <br> Now, more than a month later (and at least three phone calls from me), they still have not done so. The initial purchase order was delivered within just more than a day - which was a quite satisfactory delivery time. However, the exchange time is now taking already more that two weeks - this does not make sense (they have not as yet indicated why it is taking so long).<br> <br> Boardmans' response to my original complaint was that they are willing to come and exchange it - currently it looks like this will not happen in practice?
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Boardmans's replyOfficial
04 Mar 2016, 09:11Hello zenslin,
We thank you for bringing this matter to our attention. Service is a priority for us and we must apologize for this lapse in service. We have escalated the complaint to the E-commerce higher management for actioning accordingly as you stated that the matter has not been handled with professionalism you have been waiting for the Boardman's team to come and exchange as promised. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority for us and we must apologize for this lapse in service. We have escalated the complaint to the E-commerce higher management for actioning accordingly as you stated that the matter has not been handled with professionalism you have been waiting for the Boardman's team to come and exchange as promised. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Boardmans's reply04 Mar 2016, 09:11
Official
Hello zenslin,
We thank you for bringing this matter to our attention. Service is a priority for us and we must apologize for this lapse in service. We have escalated the complaint to the E-commerce higher management for actioning accordingly as you stated that the matter has not been handled with professionalism you have been waiting for the Boardman's team to come and exchange as promised. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority for us and we must apologize for this lapse in service. We have escalated the complaint to the E-commerce higher management for actioning accordingly as you stated that the matter has not been handled with professionalism you have been waiting for the Boardman's team to come and exchange as promised. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.