BOARDMANS - PATHETIC !!!!

I PLACED AN ONLINE ORDER ON BOARDMANS ON THE 17TH OF JULY 2015 AND MADE PAYMENT SAME DAY AS THEY REQUEST. WHEN I CHECK MY ONLINE STATUS IT JUST STATES PROCESSING. I HAVE CALLED THEM ON ***THIS MORNING (27TH JULY) AND EVERY TIME THEY ANSWER , I GIVE THEM MY ORDER NUMBER AND THEY PUT ME ON HOLD FOR 10 MINUTES PLUS. THIS IS THE MOST UNPROFESSIONAL SERVICE I HAVE EVER RECEIVED. FOR SUCH A GOOD BRAND THEIR SERVICE ONLINE AND IN THE SHOPS ARE ABSOLUTELY PATHETIC - I WILL NOT RECOMMEND ANYONE TO BUY AT BOARDMANS ESPECIALLY NOT ONLINE. ITS A DISGRACE. I HAVE ALSO NOTICED NUMEROUS COMPLAINTS ABOUT THIS SAME ISSUE ON HELLO PETER BUT STILL THEIR SERVICE CONTINUES TO BE UP TO ****. JUST SPOKE TO A LADY NOW AND I COMPLAINED AS I WAS ADVISED THAT THEY ARE STILL CHECKING IF THEY EVEN HAVE THE STOCK AFTER ALMOST TWO WEEKS AND SHE TOLD ME IT IS NOT FAIR TO COMPLAIN. BOARDMANS - WHY DO YOU EXPECT IMMEDIATE PAYMENT AND YOU GIVE NO CORRESPONDENCE FROM YOUR SIDE ? WHY DO YOU SELL THE ITEMS ONLINE AND THEN YOU HAVE NO STOCK - DO YOU NOT HAVE A SYSTEM IN PLACE TO DEAL WITH THE CLIENTS ?