JR
Johanna R

1 reviews | Active since Aug 2014

01 Nov 2016, 20:41

Boardmans Online! Worst service

<p>Good day,<br /> <br />I purchased at Boardman’s Online Shop on the 28th of September. </p> <p><br />I was contacted by Lerato on the 3rd of October 2016 and she informed me that there were items out of stock. But she said I don’t have to worry as she will do the refund and I will get my money back within 5-7working days.</p> <p> </p> <p>On the 5th of October my parcel was delivered. The 7th of October I e-mailed boardmansinfo, and there was no respond. Then on the 16th of October I e-mailed Mpho, and I could see that she is trying to assist but nothing was ever done.</p> <p> </p> <p>I am very, very disappointed in the service overall. It is been 6weeks since I had placed my order.</p> <p> </p> <p>I will never recommend Boardmans Online to anyone. They advertise stock which they never have... </p> <p> </p> <p> </p>

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Replies (1)
Boardmans
Boardmans's reply02 Nov 2016, 17:27
Official

We must apologise for the delayed response.

Please be advised as per investigations your query has been resolved, once again we would like to extent our apology for the inconvenience and frustration caused to you .

Your reference number is ***/GO

Kind regards,
Edcon customer experience team,
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