Boardmans online - ********* practices relating to refunds

<p>After cancelling an online order on 08/08/2016 and receiving emailed confirmation of the cancellation, I am still (12 days later) waiting for my store card to be refunded. Numerous follow up calls to Boardmans online have been met with a standard response that the cancellation has been sent to the escalation management team. On 16/08/2016 after yet another follow up from my side I was assured the refund would show by 18/08/2016 however this did not happen.</p> <p>I see from similar complaints registered that this seems to be common practice from Boardmans whereby online refunds are not processed for customers. How can the Edcon group allow such ********* practices from one of its retailers? With so many similar complaints why has nothing been done yet - or does Edcon condone this treatment of its customers?</p>