1 reviews | Active since Oct 2016

11 Oct 2016, 18:01

Boardmans Online *******

<p>I ordered from Boardmans online on 22/09/16 (order# ********** 07) for R1 030,27. A lady from Boardmans called me on 26/09/16 to tell me some of the items are not on stock. I told her I'm not accepting that because all items were confirmed to be in stock when I ordered & the items now not in stock are the ones I wanted most so I'd rather cancel the order than get incomplete items. She promised to try to get stock & come back to me but never did. Next thing the incomplete items were delivered to my home on 04/10/16 and no one bothered to come back to me as promised. I sent an email complaint on 04 & 07/10/16 but noone has called me. Even the balance for the remaining items hasn't been refunded, instead if I log in to my profile they've updated the order to 'complete". This is total ***** & daylight roberry from Boardmans. I didn't know they can be such ****** and downright ********!</p>

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Replies (1)
Boardmans
Boardmans's reply12 Oct 2016, 16:14
Official

Kindly forward us the order number to *** as it was hidden on the Hello peter site for security purpose's, so that we may escalate the complaint the Boardman’s Online team regarding the incomplete delivery and the refund request if the items are not in stock, they will action and revert back to you with feedback. Please find the below reference number for your post . We apologise again for the frustrations incurred ***/GO

Kind regards,

Nomzekelo Mnini

Customer Experience Team

Call Centre: ***.