NB
Nicola B

1 reviews | Active since Jul 2015

22 Jul 2015, 21:18

BOARDMANS ONLINE STORE IS THE WORST

I received a phone call WEEKS after my order was due (after my email querying where my order was - which was promised, in writing, in 2-5 days) to say the order was short the facecloths and could it be shipped. I said yes, as long as I was refunded for that part of the order. The order arrived ANOTHER week later, minus 3 of the facecloths and 1 of the pillowcases. What am I supposed to do with 1 pillowcase? Online shopping is supposed to be more convenient. I certainly won't be shopping online with you again. You STILL haven't REFUNDED ME FOR THE OUTSTANDING PART OF MY ORDER. I'm LIVID.<br> <br> I tried to phone on the number given to me to call, numerous times and - what a shocker - no one answered.<br> I sent a mail too. A VERY angry mail. 5 days later. Still no response, except an automated mail asking if I was satisfied with the service...with no rating system. Way to go.

0
Replies (1)
Boardmans
Boardmans's reply24 Jul 2015, 09:12
Official
Hello NicBee,

Thank you for bringing this matter to our attention, we apologise for the inconvenience caused to you. We have referred this matter to the relevant team to rectify accordingly, feedback will be reverted back to you directly.

Your Reference Number Is: ***/GO

If you ever need to speak to us, please call us on ***.

Kind regards
Customer Experience Team
***