Boardmans online store customer service is shocking (over 3 months and no joy)

As so many other complaints on this site we ordered towels from the online site of Boardmans on the 10th of January 2016 (order number 1***8). They were delivered a full month later with the wrong sizes in the box and the towels being in a despicable condition (threads were pulled out) . The matter was logged with Boardmans and the towels were fetched. We are still waiting to this day for our towels. We have after numerous telephonic attempts had no joy. We have even requested to speak to a manager which is apparently Ilze Els. We have emailed her three times and still no joy. Please may we get our towels.