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Jeanet S

1 reviews | Active since Jan 2014

08 Dec 2016, 14:42

BOARDMANS ONLINE STORE

<p>I am really appalled by the poor service received from Boardmans's online store /Shopping . I place my order on the 25 november 2016 as i thought the online website will be quick and efficient but i was so mistake. i followed up by sending an e-mail to their store but no correspondence was received so i had to phone ********** and thats when i was informed that they dont have stock and the lady i spoke to said her manager said they cannot dispatch some items and wait for stock to arrive before they send whatever is outstanding but why was the items not blocked online to show that there's no stock. i phoned again today as i was promised that my stuff will arrive on the 8th dec 16. I need all the items i purchased/ordered as those items were on sale and now i will have buy them at a normal price.,. I am really inconvenienced. I am really hoping to received all the items i order by close of business tomorrow the latest, Boardmans is a store surely you guys can source whatever you dont have from other branches.</p> <p> </p> <p>order number : ********** 51</p>

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Replies (1)
Boardmans
Boardmans's reply19 Dec 2016, 14:30
Official

Thank you for bringing this matter to our attention and we must apologise for any inconvenience incurred.

Please note as per reference number ***/GO the refund request was submitted and you should have received your funds at least by now.

We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us on ***if any further assistance is required.

Kind Regards
Customer Experience Team
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