Boardmans online service as pathetic as it can gets

Order placed on 17/12/2017. Confirmation received via email stating 2-5workings days for delivery but until today 09/02/2018 not yet received. Information of courier on boardmans online website incorrect. Following up on order numerously without any success. Spoke to and corresponded via email with Lorato Kgolobe (customer service agent) and Thabo Foromo (customer service agent) but also empty promises. Purchased amount billed on my account. Thus paying for something not yet received and 99% chance not will receive due to the fact that the Boardmans online status of the order placed on 17/12/2017 is 'COMPLETED'. ***** to be precise.