DvdL
Danielle van der Linde
1 reviews | Active since Jan 2015
19 Feb 2016, 11:18
Boardmans online purchases
I purchased 4 items online from Boardman's which was the biggest mistake.<br> <br> On the receipt it states that the delivery time is within 2-5 working days.<br> <br> I waited 1 month then only 2 items arrived because the other 4 items was out of stock.<br> <br> I am still waiting from January, 10 for the other 2 items.<br> <br> The delivery- & correspondence (contact centre and email) is pathetic.<br> <br> Do not purchase online from a boardmans store.
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Boardmans's replyOfficial
22 Feb 2016, 10:05Hello Daniellevanderli,
Our attempts to contact you today at 10:03 AM have been unsuccessful. We apologise for any convenience caused and understand and acknowledge how frustrating it must be. Kindly note your query has been escalated to the online manager and feedback will be provided shortly.
Please accept our sincere apologies for all the frustrations this incident has caused you.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
Our attempts to contact you today at 10:03 AM have been unsuccessful. We apologise for any convenience caused and understand and acknowledge how frustrating it must be. Kindly note your query has been escalated to the online manager and feedback will be provided shortly.
Please accept our sincere apologies for all the frustrations this incident has caused you.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
Boardmans's reply22 Feb 2016, 10:05
Official
Hello Daniellevanderli,
Our attempts to contact you today at 10:03 AM have been unsuccessful. We apologise for any convenience caused and understand and acknowledge how frustrating it must be. Kindly note your query has been escalated to the online manager and feedback will be provided shortly.
Please accept our sincere apologies for all the frustrations this incident has caused you.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
Our attempts to contact you today at 10:03 AM have been unsuccessful. We apologise for any convenience caused and understand and acknowledge how frustrating it must be. Kindly note your query has been escalated to the online manager and feedback will be provided shortly.
Please accept our sincere apologies for all the frustrations this incident has caused you.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***