Boardmans Online operates in BAD FAITH

On the 15th January 2016 I placed an online order with Boardmans on my Edgars account in the amount of R827.89. Their expected delivery was 2 - 5 days. When I hadn't received any feedback or delivery 7 days later I called them and they explained that 1 item was out of stock which was holding up the order. I advised them to cancel that item (set of sleeping pillows) and to deliver the rest. When I still heard nothing back after that I called them on the 26th and they finally admitted that none of the items was in stock.<br> <br> I requested that they cancel the order and credit my account which they said would happen in about 4 days time.<br> <br> It is 12 days later and they have not yet credited my account. It is ********** to charge a customer for goods that were never despatched and I believe that this is how Boardmans Online operates. After reading all the complaints on this site I see that they have a track record of not crediting their customers accounts.<br> I have contacted their call centre and call centre team leader on numerous occasions and all they say is: Ester needs to do the credit and there is a backlog!<br> <br> I AM FED