Boardmans Online Lousy Service

I placed and order online at Boardmans on Sunday 24June 2018 for a Mellerware Black Odiseo Electric Frying Pan. The order was delivered Wednesday 27June2018 and when unpacking i found the temperature control unit with wall plug was missing, i checked the online store and found no contact number only Online Queries and Website Feedback, both of which i supp**** order details and a description of the missing items to. I received a confirmation email confirming my complaint with a "noreply" email address, my next email was from Boardmans Customer Services on Friday, 29 June 2018 asking for my order no and missing item description to which i rep**** immediately, i got a reply with a reference number ********** 2664/GO and was advised that i would get a response in 48hrs with a call centre number for urgent querries. Icalled the call centre Saturday, 30 June 2018 to see if i could speed up my query and after explaining my predicament was told that it would be escalated to the onlne team. I was copied in and email sent to the online team on the same day and since then i have no responses from Boardmans. I have since called the contact number supp**** and have waited for the call to be answered , which when it was i was asked to hold with the call being dropped and me having to call back, by the fifth attempt i have given up and will be returning the item to the nearest Store and not leaving until i have a credit passed on my account.