Boardmans online failing to deliver > 2 mnths

My wife and I decided to use some combined birthday money to spoil ourselves with a Mellerware Modena coffee machine, which we ordered from Boardmans online on the 18th of January 2016. <br> <br> The website is user-friendly, payment easy and delivery was prompt. However, the handle of the glass jug in the product was broken. So we requested a replacement. Last week (31st of March) I finally requested my money back after Boardmans COULD NOT SUCCEED in delivering a replacement product more than two months on. <br> <br> Yesterday I phoned again to ask again where they are in the refunding process. Like so many other times the past two months they pledged to phone me back with the information, but (like most of the previous times) they still have not. I am considering my options with reference to the consumer complaints commission as I just do not seem to get anything from Boardmans. <br> <br> Yesterday I found a 2015 article on My Broadband on best and worst Online shops. Boardmans were close to the worst shop (with 1 out of 10 for aftersales service), another one put them just a little bit higher. Unless a major change comes, I will not buy from them again!<br> <br> HEAVILY DISAPPOINTED!