1 reviews | Active since Oct 2009
Boardmans online A HUGE DISSAPPOINTMENT
<p><span style="color: #000000; font-family: sans-serif; font-size: 23.936px; font-variant-ligatures: normal; orphans: 2; widows: 2;">An online order was placed on 25 June 2017 and delivery expected within 2-5 working days. Two weeks passed by and no one contacted me what was going on. On the 4th of July 2017 I called Boardmans Customer Servie and I was told the items were outstanding and they apologised with a promise I will soon receive my Servie</span></p> <p> </p> <p><span style="color: #000000; font-family: sans-serif; font-size: 23.936px; font-variant-ligatures: normal; orphans: 2; widows: 2;">Two days later nothing,and then I called again spoke to Oscar Baloyi at Customer Escalation in Jhb,he apologised and kept an update with the order till its arrived on the 12th July 2017.Upon arrival at home I checked and its all incorrect order,I called and explained to Boardmans Customer Service and was told the Courier will pick it up the next day the 13th July 2017. </span></p> <p> </p> <p><span style="color: #000000; font-family: sans-serif; font-size: 23.936px; font-variant-ligatures: normal; orphans: 2; widows: 2;">Its the 21st July 2017 still no courier company has come through.I have been calling daily since the 13th July 2017 and all I get is that someone will call me before end of day. Then Tuesday the 18th July 2017 I corresponded with Mpho Jhb Branch,but each time I am told its escalated for the Courier Company will come but nothing. </span></p> <p> </p> <p><span style="color: #000000; font-family: sans-serif; font-size: 23.936px; font-variant-ligatures: normal; orphans: 2; widows: 2;">I CALL DAILY TO CHECK,BUT FOR THE LAST TWO DAYS MPHO ISNT ANSWERING MY CALLS NOT UPDATING ME AS SHE HAS ADVISED SHE WILL WHEN I CALLED TUESDAY THE 18th July 2017. I am stuck with an incorrct order for a week and 2 days without any feed back as to where are these courriers they are contacting from another country or what. Let alone my order to be incorrect and not be delivered in time without any communication with me,I am stuck with a delivery without knowing when will they pick it up.I use my airtime to call daily however I still do not get attended timeously.</span></p>
We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter to the E-commerce Online team regarding the order that you are tracking as you received an incorrect parcel, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***
Kind regards
Customer Experience Team
Call Centre ***
We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter to the E-commerce Online team regarding the order that you are tracking as you received an incorrect parcel, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***
Kind regards
Customer Experience Team
Call Centre ***
Its been days and I was called by Lerato for the order that I have not received and the incorrect order in my possession. I was advised that the wrong order will be collected when they drop the correct order,however last week Thursday(3 Aug 2017) Siphiwe Vilakazi from the courriers collected the incorrect order and did not have my rrect with him as Lerato promised.
Upon calling Boardmans ********** 162/2179 for Lerato or Mpho(if i am not mistaken),both numbers rings constantly and no answer. So from friday the 4th August that has been happening. So today the 7th August ,the same courrier guy comes to collect a box which he was told i have a second box,WHAT SECOND BOX I ASKED HIM,HE SAID THAT WHAT HE WAS TOLD ,BUT THERE IS NO BOX.
BOARDMANS WANTS AN UNKNOWN SECOND BOX WHILE THEY FAILED TO GIVE ME MY CORRECT ORDER SINCE JUNE 25 2017,LIKE REALLY NOW. I WANT MY MONEY NOW COS ITS SEEMS IM NOT BEING TAKEN SERIOUS. IM TIRED OF WAITING AND NOT BEING UPDATED.
Its been days and I was called by Lerato for the order that I have not received and the incorrect order in my possession. I was advised that the wrong order will be collected when they drop the correct order,however last week Thursday(3 Aug 2017) Siphiwe Vilakazi from the courriers collected the incorrect order and did not have my rrect with him as Lerato promised.
Upon calling Boardmans ********** 162/2179 for Lerato or Mpho(if i am not mistaken),both numbers rings constantly and no answer. So from friday the 4th August that has been happening. So today the 7th August ,the same courrier guy comes to collect a box which he was told i have a second box,WHAT SECOND BOX I ASKED HIM,HE SAID THAT WHAT HE WAS TOLD ,BUT THERE IS NO BOX.
BOARDMANS WANTS AN UNKNOWN SECOND BOX WHILE THEY FAILED TO GIVE ME MY CORRECT ORDER SINCE JUNE 25 2017,LIKE REALLY NOW. I WANT MY MONEY NOW COS ITS SEEMS IM NOT BEING TAKEN SERIOUS. IM TIRED OF WAITING AND NOT BEING UPDATED.