boardmans online

I have reported a problem I encountered when trying to purchase a product online. There was an error message after I made payment with my credit card , which indicated i should try again later l. Which I did. My credit card had two deductions and no product has actually been ordered. I reported this and also called the customer care line. I am still waiting for proper help from ed on. I have sent my bank statement and a number of emails l. I have never encountered such slow service in assisting with online shopping issues before. Please help me someone! Give me the product and reverse the one transaction! Someone help me!