LW
Lesley W
1 reviews | Active since Aug 2013
13 Nov 2015, 16:28
Boardmans have ****** me
I have been emailing and Facebooking Boardmans to try to get me issue resolved for an month and a day now. I placed an order online and the delivery arrived missing an item. Boardmans refuse to attend to me query which in now a complaint. I see that i am not the only person who this has happened to and i demand that this is resolved urgently - i just want my money back and then boardmans or the Edcon group will never hear from me again as i will NEVER shop at any of their related retailers again!!
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Boardmans's replyOfficial
16 Nov 2015, 10:09Hello lesley.walsh,
Firstly we would like to apologise for the lapse in service.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We would like to confirm receipt of your query. Please be advised that your query has been escalated to our online management team for urgent investigation in regards to your refund for the missing item. Upon their findings direct feedback will be provided.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards
Edcon customer experience ***
Firstly we would like to apologise for the lapse in service.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We would like to confirm receipt of your query. Please be advised that your query has been escalated to our online management team for urgent investigation in regards to your refund for the missing item. Upon their findings direct feedback will be provided.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards
Edcon customer experience ***
Boardmans's reply16 Nov 2015, 10:09
Official
Hello lesley.walsh,
Firstly we would like to apologise for the lapse in service.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We would like to confirm receipt of your query. Please be advised that your query has been escalated to our online management team for urgent investigation in regards to your refund for the missing item. Upon their findings direct feedback will be provided.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards
Edcon customer experience ***
Firstly we would like to apologise for the lapse in service.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We would like to confirm receipt of your query. Please be advised that your query has been escalated to our online management team for urgent investigation in regards to your refund for the missing item. Upon their findings direct feedback will be provided.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards
Edcon customer experience ***