Boardmans Greenstone

<p>Hi there,</p> <p>I am absolutely appalled at both the service and quality standard set at Boardmans, Greenstone, Johannesburg.</p> <p>Firstly, the service is actually non existent. Today there was no one on the floor, and not for a random second. For 20 minutes, not one of your staff was on the floor. I approached the counters and heard chatter in the backroom, after which I shouted "HELLO!!". Two men, clearly having a chat walk out with the most dismissive, hateful attitude. As if I am the one in the wrong for making them do THEIR job. Any question or request or simply a gesture of kindness, is responded with a primitive, dismissive grunt. This is not the first time this has happened, it is every time. 9/10 of the times I have walked into that shop I have left empty handed for this reason. One instance, I even got into a heated debate with one of the staff upon returning an item (this is another problem) because he was insistent that I was using the product incorrectly, upon taking a minute to stop interrupting and shouting over me, I demonstrated the items fault and it was immediately returned without even a smidge of dignity to admit his fault. I actually had to tell him "stop talking to me like that" before he was silent enough to hear a full sentence. This took a lot of self control as I would like to have said a lot more.</p> <p>Secondly, quality, or lack thereof. I have purchased 3 items, which were not cheap either, which needed to be returned. And this is not because of the brand used. It is because of the lack of effort the staff has when tdoing anything other than standing and sighing when they have to do something. I will explain why. Firstly, I have seen your staff packing their stock, and the least I can say is that I would not treat anything with such lack of care, especially if I did not own it... They throw and slide boxes into their position without a care... This is the very reason why it is so common for products coming out of that store to be damaged. Just to add icing to the cake, after a part of yet another appliance was not working after just buying it, I went to return it. After another frustrating "conversation" the floor manager attempted to give me the demo model to replace it - is this acceptable according to Boardmans' values? Nevertheless I demanded a full refund for this.</p> <p>Lastly, today after screaming to get some service, I went against my better judgement, and bought a 6 Piece Casserole Pot Set. Believe it or not the biggest pot is bent and damaged and will be replaced tomorrow.</p> <p>There is more I could complain about, but I assume you surely must have the picture, to put it simply, until I receive an update that something has been done to fix this store, I will not buy from Boardmans again and will publish very publicly on social media and public review sites, about the level of service they can expect from Boardmans.</p> <p>It is actually past the point of a joke, I wonder how the staff was picked, trained and is now managed? Doesn't seem like any of the above, I truly would not be surprised if the people I have been dealing with are from a hidden camera show. It is that bad. </p> <p> </p> <p>I HAVE NEVER EXPERIENCED ANYTHING CLOSE TO SERVICE THIS BAD, AND THIS IS SOUTH AFRICA. THIS IS THE WORST COMMENT YOU COULD RECEIVE.</p>