mW
mike W
1 reviews | Active since Apr 2011
14 Jan 2016, 14:57
boardmans fail to respond
I had bad service at Boardmans Hemingways almost 2 weeks ago. i wrote to [Email Removed] and [Email Removed] to date i have had no response ..I have phoned Online Call Centre on ***but they do not answer their phone. I have posted on boardmans facebook page BUT Can somebody please just have the decency to reply to me or at least acknowledge my numerous mails and tell me to jump in the lake.
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Boardmans's replyOfficial
15 Jan 2016, 16:15Hello mikewil,
Thank you for highlighting the flaw during your recent visit to our Boardmans Hemingways store. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. At Edcon, we take pride in ensuring our customer's satisfaction and we unfortunately did not meet your expectations.
You can always report the poor service received from our store to Customer Experience Team on ***and the matter will be attended to and feedback will be provided.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Kind Regards,
Customer Experience Team
***
Thank you for highlighting the flaw during your recent visit to our Boardmans Hemingways store. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. At Edcon, we take pride in ensuring our customer's satisfaction and we unfortunately did not meet your expectations.
You can always report the poor service received from our store to Customer Experience Team on ***and the matter will be attended to and feedback will be provided.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Kind Regards,
Customer Experience Team
***
Boardmans's reply15 Jan 2016, 16:15
Official
Hello mikewil,
Thank you for highlighting the flaw during your recent visit to our Boardmans Hemingways store. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. At Edcon, we take pride in ensuring our customer's satisfaction and we unfortunately did not meet your expectations.
You can always report the poor service received from our store to Customer Experience Team on ***and the matter will be attended to and feedback will be provided.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Kind Regards,
Customer Experience Team
***
Thank you for highlighting the flaw during your recent visit to our Boardmans Hemingways store. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. At Edcon, we take pride in ensuring our customer's satisfaction and we unfortunately did not meet your expectations.
You can always report the poor service received from our store to Customer Experience Team on ***and the matter will be attended to and feedback will be provided.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Kind Regards,
Customer Experience Team
***