Boardmans (Edcon) services are **********

I ordered products online on [URL Removed] on 30 March 2016. My order was processed and the payment amount was deducted from my credit card yet I heard nothing from the store for over a week despite being given a 2-5 working day delivery time. I have been calling Boardmans ever since to find out what the issue is, they told me that the one product is out of stock and couldn't give me a time when it will be back in stock. I called them daily for another week and I eventually asked them to deliver the one product mid April and give me a refund on the other. They delivered and gave me a petty half-apology.<br> <br> I was told that my order would be escalated. The one product was eventually delivered late last week (14 April) and they promised to escalate my refund on 12 April 2016. I am still waiting for my refund today and no one seems to be able to give me an answer as to when I will get my money back.<br> <br> Furthermore, I see that the product is back being advertised online, yet I have not been given the product ( red Tefal pots) nor my refund which was supposedly going to take up to a week to be returned.<br> <br> Please advise as this is completely unacceptable and an abuse of power. Customers sho