Boardmans - Do not order online - BE WARNED
<p>I placed an online order with Boardmans on the 30th of November, delivery was 2 - 5 days. The order never arrived and when I queried the order I was told they do not have stock. I cancelled the order on the 7th of December and I am still waiting for my refund. I have called the customer care line numerous times and they keep telling me that somebody will phone me. Well I am still waiting. I have e-mailed them, but all you get is a standard reply that you must phone the customer care line!!! I visited their facebook page and saw that many customers posted about the exact same problems. No delivery, incorrect deliveries, waiting for refunds etc etc. Clearly they do not read their posts either. THEY HAVE NO RESPECT FOR THEIR CUSTOMERS AT ALL. Please be warned, do not order online. Read the posts on their page. This is not the kind of service you would expect from a big company like Boardmans. SHOCKING SERVICE.</p>
Thank you for bringing this matter to our attention. We apologise for any inconvenience incurred. Kindly be advised as per reference number ***/GO you were advised that a refund has been submitted and also the turnaround time was communicated.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Thank you for bringing this matter to our attention. We apologise for any inconvenience incurred. Kindly be advised as per reference number ***/GO you were advised that a refund has been submitted and also the turnaround time was communicated.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Correct, but the turnaround time has now expired and still no credit. When I spoke to the call centre on the 21st as well as on the 22nd of December I was informed that no progress has been made on my enquiry and that they have escalated the query. I was also informed that somebody will phone me. Still waiting patiently or not!
Correct, but the turnaround time has now expired and still no credit. When I spoke to the call centre on the 21st as well as on the 22nd of December I was informed that no progress has been made on my enquiry and that they have escalated the query. I was also informed that somebody will phone me. Still waiting patiently or not!