Boardmans Debacle

At the end of January, I ordered several items online with Boardmans. Unfortunately the truck containing my order, as well as the order of many people, was ******. I requested that they please continue to fill my order with new stock, rather than reimburse me. 2 Weeks later I emailed customer service and received a reference number, and I was satisfied. For about a week. I still had no further contact. Since then I have emailed 4 times and phoned once, only to be told my query had been escalated, and a manager would call me back. I have yet to speak to this aforementioned manager. Almost 2 months later, and I am now really upset! If they had just said " we no long have stock of those items, and we would rather reimburse you," I would have been satisfied...but to be strung along. That is unacceptable.