GW
Gemma-Louise Wright
1 reviews | Active since Aug 2010
13 Sept 2015, 10:41
Boardmans - Customer Service Appalling
We created our wedding registry with Boardmans. After receiving a knife set, it rusted within a few weeks of using it. I phoned customer service who weren't very helpful and I drove to Canal Walk which is a 40 min drive from where I stay, the closest branch. They refused to assist me without a proof of purchase. They were unfriendly and didn't even try to assist, despite being registered. I was frustrated and angry as I had wasted a whole morning. I am in customer service and I would have tried to assist irrespective. I'm disappointed and as no one told me that I needed to take the proof of purchase with me.
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Replies (1)
Boardmans's replyOfficial
14 Sept 2015, 11:36Hello GemL89,
Please note that our attempts to contact you on the number provided were unsuccessful.
Thank you for taking the time to bring your service experience to our attention. We do apologise for the inconvenience caused.
Please note that our terms and condition do advise that in order to receive assistance when returning an item, you need to return with the original proof of purchase.
We have however forwarded your query to the stores management to look into and advise.
Feedback will then be provide to you.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Please note that our attempts to contact you on the number provided were unsuccessful.
Thank you for taking the time to bring your service experience to our attention. We do apologise for the inconvenience caused.
Please note that our terms and condition do advise that in order to receive assistance when returning an item, you need to return with the original proof of purchase.
We have however forwarded your query to the stores management to look into and advise.
Feedback will then be provide to you.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Boardmans's reply14 Sept 2015, 11:36
Official
Hello GemL89,
Please note that our attempts to contact you on the number provided were unsuccessful.
Thank you for taking the time to bring your service experience to our attention. We do apologise for the inconvenience caused.
Please note that our terms and condition do advise that in order to receive assistance when returning an item, you need to return with the original proof of purchase.
We have however forwarded your query to the stores management to look into and advise.
Feedback will then be provide to you.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Please note that our attempts to contact you on the number provided were unsuccessful.
Thank you for taking the time to bring your service experience to our attention. We do apologise for the inconvenience caused.
Please note that our terms and condition do advise that in order to receive assistance when returning an item, you need to return with the original proof of purchase.
We have however forwarded your query to the stores management to look into and advise.
Feedback will then be provide to you.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***