1 reviews | Active since Aug 2017
Boardmans bad service
Having returned my Russell Hobbs pressure cooker for the second time due to not working I am still waiting for a resolution. I wanted a refund or the unit to be repaired from the store I bought it from - Boardmans Canal Walk. Having dropped this off at the beginning of the year this is still unresolved. Terrible client service as I have to continue chasing up and now they are saying I never dropped it off in the first place. I am waiting for response from my complaint logged with Edcon.
We have escalated the complaint to the Boardmans Canal walk management to address with regards to the faulty Russell Hobbs pressure cooker, as there has been no meaningful feedback for a long time . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***
We have escalated the complaint to the Boardmans Canal walk management to address with regards to the faulty Russell Hobbs pressure cooker, as there has been no meaningful feedback for a long time . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***