Boardmans and the Edcon group has very service

This is not the first time I had a run in with the edcon group. But in short the online service they provide should it be for CNA or Boardmans is terrible. A month ago (28th August 2015) I send a email to an email address provided on the web site to query about a product, They only rep**** yesterday the 30th September. Now I've ordered another product from there Boardmans Site. On the site it clearly states delivery will be made 2 to 5 working days. it's been 5 days and still no delivery, and since they take so long to reply to there emails. And they don't answer the phones when you call them I cannot query the status of my order or track it in anyway! Eventual I got old of Mr Shipo Mbele. Only to be informed that I was suppose to be contacted to confirm I placed the order. Why must I call you to do this?!?!<br> And I was promised that it will be delivered on the 1st October 2015 But it's not happening. Why make a promise to clients if you cannot keep it? I cannot believe how difficult it is to contact the edcon group and how easily they take your money with out providing a product. The SA Government is more efficient!