Boardmans ****!!!

I bought an iron online on the. Upon arrival, I checked it and realised that it had scratches and cracks. I immediately took pictures and re-packed it in the same box it came in. This is an iron that costs R2000 by the way so I was extremely disappointed that it had cracks. I then logged a return/exchange on the 7th of February 2024, the Iron was collected on the 9th of February and then silence from boardmans. I have been following up and the only thing they keep saying is that it's with the supplier. It's been 20 days and I still don't have an iron. Never buying from Boardmans again, I can't buy an iron to use in the meantime so now what happens while they take their sweet time?