Billed for goods not delivered

I placed and order online at Boardmans. After 2 weeks of not receiving my order I contact them to find out some of the items I ordered are out of stock and is delaying the rest of the order. When i selected the goods online it showed \In Stock\"<br> I then opted to cancel the entire order for which I received a confirmation email. To my surprise I received a statement billing me for the order. I phoned the Edgars Account department without any joy. I then contacted the Boardmans online team, who told me the order was cancelled and then put me on hold for 25 minutes without any feedback. I called back a second time. I then had to request for a credit back to my account to which they responded that it was escalated but could not tell me when this would be corrected and dropped the call.<br> I find this unacceptable that Boardmans can Bill me for a order that was cancelled and then expect me to beg and wait for my account to be rectified. What if I never checked and phoned. Would Boardmans just have kept sending me a statement to pay and then listed me for not paying?"