Beyond pathetic customer service

<p>I placed an order online for a set of pots that were on sale. A week later other items that I had ordered were delivered, with the exception of the pots. After a few days, I contacted Boardmans,and they informed me that they no longer had stock. I requested them to source it from the supplier or refund me. </p> <p> </p> <p>A consultant called me to inform me that they were unable to do so, hence I again requested a refund. However to date, I have not been reimbursed.</p> <p> </p> <p> Since then I have made additional calls over the last two and a half months to try to resolve this issue. It has been a waste of my time trying to contact the call centre, who appear to do nothing beside promise me a refund within 3 days. </p> <p> </p> <p>No one has contacted me or even followed up, and I am quite annoyed that u repeatedly need to call Boardmans. </p>