BEWARE BOARDMANS WON'T RETURN THEIR SUB QUALITY IN-HOUSE BRAND

<p>Dear Edcon,</p> <p>I thought I would treat my deserving wife this winter and replaced ALL our pillows and bed sheets on the 2017/05/02. I bought the "Private Collection" winter sheet pack amongst other things. When I got home, the slip was unfortunately left inside the bag and the bag was thrown away. About a week later, we wanted to replace our old sheets with our new "luxury winter sheeting" we got from your store. When we tried to put on the sheet we did not notice the corner was torn right on the joint. As soon as we stretched it over the mattress the tear became very apparent as it tore more. We placed everything back in the bag immediately and phoned Edgars the next day to find out if we can return it to the closest store. It took us a short while to get there as it's a bit of a drive.</p> <p>On Sunday th 28th of May, my wife went to Boardmans at Cradle Stone Mall. She was told that there is absolutely no way Boardmans will replace the item without a slip. My wife had our two year old daughter sleeping in her arms and she became heavy. The more my humble wife tried to explain to the unsupportive lady that she must please check on the thank you card or system or anything the more the lady was unhelpful an uncooperative. Eventually my wife's arms became so tired she gave up trying to get assistance. She came home very disappointed and with the torn sheeting still with her.</p> <p>Keep in mind, this is YOUR unique product with YOUR company logos. It's torn on the joint and it's very clear to see that it was NEVER used. This is not something we could have bought at ANY other store. It's your in-house brand. It's a product that is CURRENTLY still on your shelves. Yet you are not willing to replace this sub-quality product because we don’t have a till slip. The duvet cover is still folded in the original setting as we started with the bed sheet. Yet, your unhelpful staff member sent my wife home without any help or advice. We stay far from your store and my wife drove all the way to your shop to get some assistance with YOUR horrible product. Yet you send her away without helping her while she has a kid sleeping in her arms. Well done, this shows real compassion. I have seen better service at home affairs.</p> <p>This might just be a small item in your uncaring eyes, and we are a normal worthless day to day client. But trust me, I will NOT shop at Boardman's or any EDGARS related store again. I will also make sure I tell as many people about our atrocious experience and your horrible "Private Collection" product and customer service. I will post our experience with you all over social media. I will make sure as many eyes see it as possible. We don’t have R795 to throw away. To most households in South Africa, this is a lot of money. This is not how you are supposed to treat your paying clients. We obviously have proof of when the item was bought and it's clearly defective. Yet, you are NOT willing to assist... This is disgusting!</p> <p>If you guys are wondering why you have a 1.4 star rating out of 10 on Hello Peter, above is just another reason why people give you negative reviews... Well done, it must take a lot of effort to score so low. Keep up the great work!- By the way, as a result of this experience, I now know not to EVER use your online store. Negative review galore…</p> <p>This kind of reviews can easily be avoided. This can be resolved without negativity but you chose to make your clients angry first before you resolve issues.</p> <p> </p>