1 reviews | Active since Jul 2015
Beware Boardmans Online
I ordered and paid for 7 items online over 3 weeks ago. I received 3 of those items. One was broken. They attached a form mentioning one of the out of stock items and that they are not sure whether they will be able to source it for me, but no mention of the other 3 items I have paid for yet not received. When I email the address given to make an enquiry there is no response. Nobody answers the number given. I Googled other numbers for Boardmans and finally through some odd extension I spoke to a lady over 10 days ago who told me someone will phone me in 48hours about my situation. I am still waiting. I did receive an email 2 days ago that told me they are attending to my order, but it does not seem like anything is happening. I am horrified at the terrible follow up service I have received, or not received from Boardmans.
In response to your recent query regarding the above-mentioned Boardmans store, please accept our sincere apology for the inconvenience that you may have incurred.
Edcon as a company sets high standards for the service we offer to our customers. The level of service you received and what you perceived is not indicative of our standards. Attention has been given to the matter raised in order to ensure that similar incidents do not recur and feedback will be provided.
We look forward to being of better service to you in future and trust that the above will be accepted favorably.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience team
***
In response to your recent query regarding the above-mentioned Boardmans store, please accept our sincere apology for the inconvenience that you may have incurred.
Edcon as a company sets high standards for the service we offer to our customers. The level of service you received and what you perceived is not indicative of our standards. Attention has been given to the matter raised in order to ensure that similar incidents do not recur and feedback will be provided.
We look forward to being of better service to you in future and trust that the above will be accepted favorably.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience team
***