Bad Service yet again from Boardmans!!! Selling damaged products

<p>I am really disappointed in Boardmans and the terrible service. I purchased a lampshade yesterday during the sale.It was wrapped up. When I got home and opened it it was damaged. Please see the picture. I then got back to the store today during my lunch break to return it and get another one. Firstly no one was at the till. Then it's like a mission for someone to eventually get there. The cashier then asked me to go get another one. They didn't have the color so I took exactly the same one in another colour. When I get to the till I was asked how am I going to pay the difference?! I was taken aback. Then I was told that it was a sale item so now I have to pay the difference. I was livid and asked for a refund. In any other store if an item is sold to you damaged , it would've been replaced and if there was no stock it would be replaced by a similar item! It's a pity that I didn't have all the other items that I purchased on hand because then I would've returned everything if this is the kind of customer service that one receives!!</p>