1 reviews | Active since Dec 2014
bad service order online exceeded SLA time of 6 working days NO FEEDBACK received
<p>i placed an order online on the 22 June 2017 i was told that delivery takes 2-5 working days still i haven't received my order. I called on the 28 June 2017 i was told they are escalating my query no feedback from Online team. still no feedback i called i was told it will be escalated now im getting irritated by this poor service, no one is providing me with the feedback i always have to be the one calling them. they said SLA time for deliveries was 2-5 working days but now it has exceeded.</p>
We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter to the E-commerce Online team regarding the order that you are tracking, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards
Customer Experience Team
Call Centre ***
We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter to the E-commerce Online team regarding the order that you are tracking, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards
Customer Experience Team
Call Centre ***
i have just called the number to get the feedback was told that they cant track my referrence. still waiting for my delivery havent received it as yet. got the email from the online team confirming that my order will be deliverd today. with referrence OCC: ********** 002197 no one from your company has bothered to call me. now i hace to be the one who is busy calling you guys just for this poor service that you are providing me with. it was the first time i bought online with you guys and it is the last time i buy from you because you dont care about teh clients
i have just called the number to get the feedback was told that they cant track my referrence. still waiting for my delivery havent received it as yet. got the email from the online team confirming that my order will be deliverd today. with referrence OCC: ********** 002197 no one from your company has bothered to call me. now i hace to be the one who is busy calling you guys just for this poor service that you are providing me with. it was the first time i bought online with you guys and it is the last time i buy from you because you dont care about teh clients