BAD service/ not taking responsibility continues

So, I complained via Hello Peter 3 months ago (15 May 2015) about having waited for an answer for over a year regarding replacement or repair of my Jamie Oliver pot set that was returned in January 2014. Despite the response from customer service that SERVICE was their priority and that I would be contacted and after me following up 3 times, I have yet to hear from the store manager or the regional manager who was apparently informed about this. It seems that I must now approach the consumer commission to enforce my rights. It seems that Boardman's feel that if they ignore their customers enough they will go away. Well, that's exactly what they will do! but I want this resolved first.