Bad service at Boardmans Kolonnade

We purchased a Mellerware titanium steam iron at Boardmans Kolonnade on 31 March 2016. As the name states it is an expensive iron that hopefully will last. We decided on the iron as this had a two year warranty. Within the first year the iron already broke and we took it back to be replaced. We asked for a new one but were told by the Assistant that Boardman’s only repair items. After some time I was contacted to collect it again.

The iron broke again so I took it back a few weeks ago. The shop Assistant tested the iron in the shop and it came on but only for a few minutes then it trip the power. He said he will send it back. I insited once again on a new Iron. I did regular follow up's but the iron was not back yet. On Saturday 14 April I was in the shopping centre and walked in to Boardmans Kolonnade to follow up. The iron was back with the a note “beyond repair”. So I insisted on a replacement as it should be still under warranty.

The assistant inform me they cannot help me because when I took it back the second time the shop Assistant did not write in the” Date” on the repair form when I handed it in and is now out of warrenty.

Why should this be my problem, I am the customer? or am I ?

We also closed our Edgars account ( ********** ********** 05019) after media briefings about the Edgars club