Bad Service

I went to Boardmans on the 08 January 2015 at 11:08am to return an iron that was purchased on 04 November 2015. Every time I used the iron it was sticking to the clothes and burning the clothes. So I brought it to Boardmans on the 08 of January 2015. When I went to return it a store attendant took 30 minutes to attend to my problem. They said that the iron is working and there was nothing wrong with it, I rep**** yes it is working but it is still burning the clothes no matter what setting it was on. He then called the manager (Mr Kuben) who took 10 minutes to see me, he was also extremely rude and did not want to replace the iron but insisted it was because of the stay soft that was used on the clothing. He did not want to replace or repair the iron. He advised there is nothing wrong with the iron I must take the iron and go. I did not want to take an iron that does not work so I left the iron at the store. To which the manager rep**** that if I do not take the iron he will throw the it in the bin. <br> I am very upset and disgruntled because of the bad service I received from boardmans. <br> *** Iris