Bad service

It's been two.week's since I placed my online order , on Thursday I was contacted that the truck was hijack . I requested them to locate the stock from a branch an please keep me in contact with the progress . I have since then not received any feedback , I've emailed twice the online tmoabelo@edcon an still no feedback. Today when calling in I was told that it will be escalated because I refund was requested an not my stock that I've been waiting for . The services is pathetic ,it's been a absolute nightmare trying to find out an receive my goods .