HS
Hlobohang S

1 reviews | Active since Apr 2011

17 Mar 2017, 14:42

Bad online service

<p>After reading all the issues reported by the customers who are not so happy about your service and looking at the feedback I'm getting from you, I really regret using your online service. Your agents are so useless and it loos like they know nothing about what is happening there. I ordered items from you not your courier but now I'm the one who should do all these follow ups. Now i'm told that my order was delivered and there is a proof of delivery. I don't know Anthon and I asked to be contacted before delivery. What's the use of asking for delivery instructions if you don't use. This is so unprofessional. Your don't even bother to follow up on this matter because haven't received an update about this.</p>

0
Replies (2)
Boardmans
Boardmans's reply18 Mar 2017, 10:26
Official

Please accept our sincere apologies for all inconveniences and frustrations caused by this incident. Kindly note we have addressed your query with the online department and delivery will take place early next week.

Please accept our sincere apologise for all the frustration this incident has caused you.

Your reference number: ***/GO

If you ever need to speak to us, please call us on ***.

Kind Regards
Customer Experience Team
***

HS
Hlobohang S's update21 Mar 2017, 15:25
Reviewer Update

Boardmans your response said I'll receive my delivery early this week and now I'm getting an email saying you hope I'm enjoying my delivery. Which delivery are you referring to? This is so annoying.