DS
Delano S
1 reviews | Active since Jul 2015
15 Jul 2015, 14:04
Bad Online experience,Poor Service,Out of Stock
I did a online purchase on the 30th June 2015.<br> The website gives 3-5 working days for delivery. Well delivery only took place the 7th day and the callcentre told me they don't control the couriers.<br> To my surprise, the wrong item got delivered and was told by the callcentre that the couriers will exchange the item in 48hrs. Its 5 working days later <br> I was told today ,15 July that the product is out of stock via email<br> This is truly the worse online experience ever.<br>
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Replies (1)
Boardmans's replyOfficial
18 Jul 2015, 13:58Hello Mr Syster,
Service is a priority at our stores and we must apologise for this lapse in service. Kindly be advised that you can visit any of your most convenient branch with your proof of delivery to exchange the incorrect item you delivered to you.
Your Reference Number Is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Service is a priority at our stores and we must apologise for this lapse in service. Kindly be advised that you can visit any of your most convenient branch with your proof of delivery to exchange the incorrect item you delivered to you.
Your Reference Number Is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Boardmans's reply18 Jul 2015, 13:58
Official
Hello Mr Syster,
Service is a priority at our stores and we must apologise for this lapse in service. Kindly be advised that you can visit any of your most convenient branch with your proof of delivery to exchange the incorrect item you delivered to you.
Your Reference Number Is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Service is a priority at our stores and we must apologise for this lapse in service. Kindly be advised that you can visit any of your most convenient branch with your proof of delivery to exchange the incorrect item you delivered to you.
Your Reference Number Is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***