DS
Danel S
1 reviews | Active since Jan 2015
30 Jan 2015, 18:16
BAD ONLINE EXPERIENCE
I've placed an online order on the boardmans online website on 8/11/2014 and was informed on the 11/11/2014 that my order was shipped. Since, I haven't received any of the items, but my account was charged with all items on 08/11/2014. <br> <br> I have been phoning the customer care centre since mid Nov and I have e-mailed the Boarmans Online team 5 times. At first to establish what happened to my order and later just to please cancel the order and refund my account, but with empty promises and no response from them. I have spoken with Thabelo, Phumzile, Dimakatso and other who promised to get back to me. <br> <br> Boardmans stole my money and now my time as well.
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Replies (1)
Boardmans's replyOfficial
02 Feb 2015, 12:44Hello Danel Steenkamp,
Thank you for bringing this matter to our attention, we must apologise for the inconvenience caused. we understand the frustrations of the run round of your order, kindly note that our attempts to contact you were unsuccessful and your concerns has been escalated to the Boardmans management directly as a priority for immediate intervention.
Be reassured as measures will be taken to avoid the re-occurrence of this nature and feedback will be reverted back to you shortly.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Thank you for bringing this matter to our attention, we must apologise for the inconvenience caused. we understand the frustrations of the run round of your order, kindly note that our attempts to contact you were unsuccessful and your concerns has been escalated to the Boardmans management directly as a priority for immediate intervention.
Be reassured as measures will be taken to avoid the re-occurrence of this nature and feedback will be reverted back to you shortly.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Best regards,
Boardmans's reply02 Feb 2015, 12:44
Official
Hello Danel Steenkamp,
Thank you for bringing this matter to our attention, we must apologise for the inconvenience caused. we understand the frustrations of the run round of your order, kindly note that our attempts to contact you were unsuccessful and your concerns has been escalated to the Boardmans management directly as a priority for immediate intervention.
Be reassured as measures will be taken to avoid the re-occurrence of this nature and feedback will be reverted back to you shortly.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Thank you for bringing this matter to our attention, we must apologise for the inconvenience caused. we understand the frustrations of the run round of your order, kindly note that our attempts to contact you were unsuccessful and your concerns has been escalated to the Boardmans management directly as a priority for immediate intervention.
Be reassured as measures will be taken to avoid the re-occurrence of this nature and feedback will be reverted back to you shortly.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Best regards,