GK
Gugu K

1 reviews | Active since Aug 2018

03 Dec 2018, 13:19

Bad attitude and customer service, arrogancy and poor quality products.

I bought a duvet inner from boardmans which I believed was good quality hence me paying 2 and a half the price of Mr Price and Sheet street. The duvet inner has moved to one side making it look bulgy and no usable after a short period of time buying it. I have had years with Mr price and sheet street inner but never experienced that. I phoned several times and I am being told different stories and the phone get dropped on my ear. If knew I would have bought from Mr price and had two inners with the same amount of money I paid for one. What really disappoints is I was told this product has a one moth warranty of which no one informs of that. I was also asked to produce a slip of which who keeps a slip for bedding for 4 months. Boardman's is well known for good quality but that is ridiculously disappointing and to top it all is the arrogance, cluelessness of the staff who don't even know what they are talking about. I asked to speak to the Manager whose name is Mavis but they all kept on hold and kept dropping my calls. I guess Edcon has made and they clearly don't need any customers. At the end of the day we all need to have ethics and believe me money doesn't fall from trees. I spent a lot for the duvet I expected good quality.

0
Replies (1)
Boardmans
Boardmans's reply04 Dec 2018, 09:30
Official
Thank you for sharing your experience with us regarding the defective duvet inner . Kindly note that we will be escalating your query to the management team and final feedback will be provided to you . Once again we apologise for the frustrations and inconvenience caused to you .
***/GO

Kind regards

The Edgars Customer Experience Team