AWAITING REFUND FOR 1 MONTH

I bought 5 items via Boardmans on line on the 07/07/2015 order no ***. It was delivered after a week however when I opened the box, I noticed that the duvet inner and duvet cover was not in the box. Attached to the invoice was a note stating that the 2 items were out of stock.<br> On the 23/07/2015 I submitted a written request for the outstanding items to be cancelled from the policy and that you should refund me rather.<br> I followed up during the 1st week of August and was told that the refund was never done. The guy said that he was requesting the refund and it should be in my account after 3-5 days. A week later I called in to follow up and was told that there was a system delay hence the refund is being delayed. The lady told me that it will be done and I should expect it in the next week days.<br> 2 weeks later & I`v not been refunded yet. Godfrey @ the complaints dep was also of no use neither was speaking to Tshepiso. She put me on hold for 20 min. No-one is stepping up to resolving my query.<br> Rest assured that my family & friend will know about this. I will never buy anything from you again.<br> All I want from you is my $$<br> PAY BACK MY MONEY...PAY BACK MY MONEY