Atrocious service

VOX is arguably the worst service provider I have ever dealt with. They continue to show poor customer service and never deal to issues timelessly. As a business owner and a home user I have lost weeks work I could do at home and to add I've spent out of pocket my own money so aquire data to use because 90% of the time the internet is down. Something as simple as a WhatsApp call I can't place. with no service but we still pay the same rental. They show zero concern and refuse to allow us to get out of the contract, and have the nerve to charge me a penalty fee because due to the fact that you as the ISP are not providing me with the service I have requested and payed for? How does that work?. If that's the case then the past 3 going 4 months now you should reimburse me my rental I payed for not receiving and service from you. If you cannot provide me with the service I payed for yet you want to charge me extra and say I need to upgrade my line, bare in mind I have told you millions of time that nothing has changed on my end for the service to have a fault that tells me that t you are not confident in the product that you offer. Why should I pay more to upgrade my line for something I'm already receiving pathetic service for when I can get an equivalent and higher package with telkom for 10-15% cheaper than what I'm paying now? No matter what telkom was with their customer service and turnaround time, I never had an issue with internet connection and I regret switching over thinking that what you guys said you can offer me would be better and to think that I have a business line, atrocious.